Ready to hit the road?

Our prices are in Guatemalan quetzales (GTQ). When you pay by card on our website, we convert your total to US dollars (USD) using the current exchange rate at the time of checkout. The exact amount in USD will be shown before you confirm payment.

Shuttle payments are only made directly through RoadRunner (via our website or WhatsApp) or through our hostel partners (if booking directly with them).

Drivers do not accept payment for the ride—they are only responsible for getting you there safely. However, tips are always appreciated!

• Shuttle Booking: Shared shuttles need to be booked at least 12 hours in advance. Private rides may be available on shorter notice—just message us directly, and we'll check availability.
• Pickup Times: Pickup times start 10–15 minutes before the listed time and may take up to 30 minutes depending on the route and number of stops. Please be at your pickup spot at least 15 minutes early. Drivers don't go into hostels or hunt down passengers—if you're not there, we may have to leave without you, and no refund will be issued.
• Travel Time Estimates: Estimated travel times are just that—estimates. Traffic, road conditions, or local events can cause delays, so please plan accordingly.

• Cancellation Policy: Need to cancel? Please let us know at least 24 hours in advance. Cancellations made within 24 hours of the service will incur a fee equal to 100% of the reservation cost. If you don't show up or arrive late, we'll consider it a no-show and charge the same fee. In case of genuine emergencies, 25% of the cancellation fee can be applied to a future ride. If your flight is delayed or canceled, we'll work with you to adjust your booking.
• Rescheduling Policy: If you need to reschedule, please let us know 24 hours before your trip. Any changes after 6:00 PM the day before will be subject to a 50% fee of the reservation cost. If there are flight delays or cancellations, please contact us ASAP so we can help make the necessary changes.
• Refund Policy: Refunds are issued only for the price charged for the transportation route. Please note that booking fees, service fees, and payment processing fees are non-refundable under all circumstances. If a refund is approved, it will only cover the base fare of the route and will be processed to the original payment method.

If you need to make a change, please do so on the My Bookings page, or let us know before 6:00 PM local time the day before your scheduled ride. We'll do our best to accommodate your request, but please wait for our confirmation before considering it final. Modifications requested after 6:00 PM may not be guaranteed and could incur a modification fee. Any changes to routes may result in price adjustments, depending on availability. If any last-minute changes are made due to company-related issues, no price adjustments will apply.

When you arrive at the airport, we'll be there to greet you at the arrivals area, near Café Baretto. After exiting baggage claim, use the glass door on the right and wait by the coffee area if you don't see your driver right away. Look for a sign with your name (or the name used for your reservation)—our drivers are easy to spot!

• Car Seat Requirements: Infants and children are considered individual passengers, no matter their age. Kids 4 and under will need a car seat or booster seat, which parents or guardians are responsible for providing.
• Cleaning Fee: We understand accidents happen! A cleaning fee starting at Q150 / $20 may apply if there are any messes, like urine, feces, or vomit. This fee may vary based on the severity of the mess.

• Pets on Private Shuttles – We may accept pets on private shuttles for a fee of $15 / Q100, but availability must be confirmed in advance. Please contact us when booking. Pets are not permitted on shared shuttles.
• Service Animals – Service animals are welcome on private vehicles, usually for the same $15 / Q100 fee. Policies can vary on shared shuttles; please reach out before travelling.
• Owner Responsibility – Pet owners must keep their animals under control throughout the ride and prevent any accidents or damage to the vehicle.
• Cleaning Fee – A cleaning fee starting at Q150 / $20 (depending on severity) applies for any pet-related messes, including urine, feces, vomit, or excessive fur.

• Responsibility for Forgotten Items: RoadRunner is not responsible for any items left behind or forgotten in the vehicle. Please check thoroughly before exiting. If we find any forgotten items, we will do our best to return them to you within a reasonable timeframe. However, we are not liable for any loss or damage to forgotten items.
• Valuables: Passengers are responsible for the safety and security of their valuables. RoadRunner is not liable for any loss, damage, or theft of valuables during the ride. We recommend keeping your valuables secure and with you at all times.
• Roof Rack Items: If you choose to store items on the roof rack, you do so at your own risk. RoadRunner is not liable for any loss, damage, or theft of items placed on the roof.

We offer a package delivery service, but due to scheduling constraints, pick-up and drop-off times may fall within a 24 to 72-hour window. While our main focus is on passenger transport, we're happy to offer this additional service. To ensure everything runs smoothly, we'll need a detailed list of contents, photos, and sender/recipient information.

• Illegal Substances & Alcohol: The use or possession of illegal drugs, marijuana, or any illicit substances is strictly prohibited during transport. Alcohol consumption is also not allowed in the vehicle.
• Smoking & Vaping: Smoking and vaping are not permitted inside the vehicle at any time.
• Disruptive Behavior: Passengers must refrain from any disruptive, offensive behavior, including violence, verbal abuse, harassment, or intoxication.
• Safety First: Stay inside the vehicle at all times and avoid extending any body parts out of the windows.
• Consequences for Violations: Any violations will result in the immediate termination of service, without refund. We also reserve the right to deny service to anyone who endangers the safety of other passengers or the driver.

RoadRunner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the transportation services provided. This includes, but is not limited to, damages to goods resulting from lost profits, lost data, or business interruption. The total liability of RoadRunner for any claims arising from the transportation services is limited to the amount paid by the passenger for the specific transportation service.